How to Select the Best Call Center For Your Business
Once you decide that outsourcing your call center makes sense, how do you find the best call center for your business? Here are a few tips. Services. Call centers (sometimes called "contact centers") do much more than just answer phones. Call center staff manages phone lines, communicates through email, posts on social media and engages in live web chats. They can also be involved in customer retention, market research a [...]
When Should Your Business Consider Outsourcing Its Call Center
From small businesses to international corporations, almost all must decide at some point whether to outsource their call center operations. Define Your Needs. A business should ask and answer a number of questions to help determine if outsourcing makes sense. --Will outsourced call center staff maintain a high level of customer service? --Can we provide outsourced staff with the proper product/service knowledge? -- [...]
Grow Your Business With An Offsite Call Center
Offsite call center agents must be one part sales person, one part customer rep and one part technical expert/problem solver. They are often the only "live" people customers will talk with from your company. Answering customer calls, sending and receiving emails, participating in live chats are just some of the ways call center agents help customers and potential customers. They answer/resolve service or product question [...]
Promoting Brand Loyalty Through Your Offsite Call Center
According to a Microsoft report, 69 percent of respondents to a survey believed customer service was very important to their choice of loyalty to a brand. A positive customer experience with your offsite call center agents is one of the best ways to increase brand loyalty. Failing to create a positive customer experience has serious consequences. The Microsoft report found that 56 percent of respondents had stopped do [...]
