At Access Call Center, we understand that great customer service is an essential element of a successful company. Access Call Center team members are often the customer service "voice" of our clients. That's why we're committed to providing our clients with professional, trained staff with excellent communication skills. Each caller is treated with respect and patience, no matter the question or issue.
Customer Service
Enhanced Customer Loyalty
Order Placement
Answering Service
Tech Support
Event Booking
Reservations / Appointments
Logistic And Dispatch
Telemarketing Service
Lead Generation
Verification (Credit, Insurance, Employment)
Surveys
Remote Executive Assistances
After-Sale Follow up Surveys
Market Research
We specialize in inbound & outbound transactions, lead generation & customer service response.
You can put your trust in us to make sure your messaging is incorporated in every call interaction.
Our team of highly skilled debt collectors turn past due debt into cash flow.
Our courteous team transforms negative customer experiences into positive experiences.
Access Call Center, located in Tijuana, Mexico, provides businesses with a full-service, bilingual customer call center capable of responding to customer calls appropriately and effectively.Our job is to assist those who call with whatever issue they may have--whether they are looking to purchase a product or service, have questions about a current purchase, need information about a client's company and products or voice a complaint. Our team is skilled in outbound lead generation, surveys, information verification and market research.
Excellent customer care is one of the best forms of advertisement for your business, product or service. We ensure that the relationship between our clients and their customers remain strong with every interaction.
Our vision is to become the go-to leader in providing contact center solutions using the best in communication techniques, problem resolution strategies and data security safeguards.
Our mission is to give our clients superior quality service that in turn will help them grow their business.
Our core values stand on three principles:
To give clients the peace of mind that we will always properly & responsibly take care of their customers' needs.
To go beyond the basic data call center services, to give callers the extra care that fosters strong client-customer relationships.
To build client trust so they have the confidence that we can successfully represent them as their call center representatives.
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